Support

Need help with Pace, found a bug, or want to share feedback? Email support@paceapp.ca and you’ll hear back within a few days.

This page covers the questions that come up most often.

Crisis resources - read this first

If you or a friend is in immediate danger:

• Call your local emergency line. In the US and Canada, dial 911.

If you’re worried about your relationship with alcohol or someone else’s:

• Canada - Talk Suicide Canada: 1-833-456-4566
• United States - Suicide & Crisis Lifeline: 988 · SAMHSA Helpline: 1-800-662-4357

Pace is a social app with a safety layer, not a medical resource. In any real emergency, call emergency services first.

Frequently asked questions

What is Pace?

Pace is a social app for going out with friends. Once a night you get a prompt to capture the moment with a dual-camera (front + back) photo and share it with friends or publicly, then react with emoji. Posts disappear after 24 hours. A few safety tools - ride plan, SOS, a recovery guide - come bundled in for when the night needs them.

How do accounts work?

You sign in with Sign in with Apple - no password, no email handed over. You pick a username, and your profile can be public or private. That’s it; you’re in.

What’s the nightly prompt?

Once a night, Pace sends everyone a prompt at a random time. You get a 2-minute window to capture a dual-camera photo (front and back at once). Post within the window and you’re on time; post after it and your photo is marked as late. One prompt, one moment - that’s the whole idea.

Are my posts permanent?

No. Posts are ephemeral - they automatically delete after 24 hours. Pace isn’t a permanent feed or a highlight reel; it’s a snapshot of tonight that’s gone by tomorrow.

What’s the difference between a public and private profile?

• Private (the default) - only friends you’ve approved can see your posts and reactions.
• Public - anyone on Pace can find your profile and see your shared posts.

You can switch between them anytime in your profile settings. New accounts start private.

How do I report or block someone?

We have a zero-tolerance policy for objectionable content and abusive behavior.

• Report - tap the menu on any post or profile and choose Report. We review reports and remove objectionable content and the users who post it, typically within 24 hours.
• Block - open the person’s profile and tap Block. They can no longer see your profile, find you, or interact with you.

If something needs urgent attention, email support@paceapp.ca.

How do I delete my account or my data?

Go to your profile, open settings, and tap Delete my account. This removes your account, username, posts, reactions, and friend connections from our servers. Your drink log and safety data live on your device, so they’re removed when the account is deleted along with the app. Deletion is permanent - there’s no undo.

How does the ride-home plan work?

Set a home address in your profile and the Safety tab pre-loads it as your destination. When you’re ready to head out, tap Uber, Lyft, transit, or an emergency contact and Pace hands off the trip with your dropoff already filled in.

What does SOS / emergency contact do?

Tap SOS and Pace composes a text to your emergency contact with your message and location. The message only sends when you tap send in iOS’s own Messages app - Pace never sends it silently.

What’s the “made it home” check-in?

Pace can schedule a local “Made it home?” notification for later in the night. It’s a gentle nudge to confirm you got home safe - and a prompt to reach out if a friend hasn’t.

What’s the recovery guide?

A built-in guide for the morning after - hydration, rest, food, and when to seek help. It lives on your device and is there whenever you need it, no internet required.

Where does my drink log live?

Your drink log stays on your device. It’s never uploaded to our servers and it’s never shared with friends. It’s for you.

Does Pace use HealthKit?

Only if you opt in. If you grant permission in settings, Pace can read sleep and heart-rate data to tailor the safety experience. This access is read-only and stays on your device - Pace never writes anything back to HealthKit, and you can revoke access anytime in iOS Settings → Health → Data Access & Devices → Pace.

Is my data private?

Your safety and drink data stays on your device - it never touches our servers. Your social data (account, username, posts, reactions, friends) lives on our servers so friends can see your posts and so reports and deletions work. We run no ads and we never sell your data. For the full breakdown, see the Privacy Policy.

Who is Pace for?

Pace is for people at or above the legal drinking age where they live. It’s about going out with friends and staying connected - not a “get wasted” app. Drink responsibly, look out for your friends, and the safest amount is always the one you’re comfortable with.

Is Pace free? Are there ads or in-app purchases?

Pace is free. There are no ads, no in-app purchases, and no upsells.

The app crashed / something doesn’t work.

Sorry - email support@paceapp.ca with:

• The iPhone model you’re using (e.g. “iPhone 15 Pro”)
• The version of Pace you have (visible in your profile settings)
• What you were doing when it broke

A short description is usually enough.

Contact

For anything not covered above, email support@paceapp.ca.